Finding a storage unit can be a stressful task. There’s often a set of criteria that you’re looking for in a storage facility. Among this list can include: location, security features, access times, and available unit sizes. But have you considered the facility’s response time as a factor? You have lots of options in self storage – and that means lots of questions. That’s why Safeguard has a guaranteed 48-hour service response time. It’s called self storage, but we want you to know that you’re not alone.
What is Guaranteed 48-Hour Service Response Time?
This feature guarantees that you won’t have to wait around to have your questions answered. Whether you’re interested in storing with us, or you’re already a customer, we welcome your queries. With answers about any of our processes, including rentals and reservations, amenities, the online payment portal, and more, you’ll have access to the information you need. No matter what you need help with, we won’t leave you hanging.
You can request information a couple of ways:
- Call your local Safeguard facility directly
- Fill out the online ‘contact us’ form
If you have a question outside of normal office hours or during peak calling periods, our 24/7 call center (877-779-6900) can take calls unable to be answered by individual facilities.
Why We Offer This Feature
All our facilities follow the 48-hour response time rule. At Safeguard, we want to be a resource for you during your storage journey. Our staff is professional, friendly, and ready to help you. Whether you’re trying to pay your bill online, figuring out how much space you need, or wondering what your local facility’s features are, our 48-hour response time will guarantee that you get your answer within 48 hours. You shouldn’t have to put your life on hold while waiting for an answer, and with Safeguard Self Storage, you won’t have to.
We Take Customer Service Seriously
We are here to help you keep self storage from becoming an extra hassle. To make your storage experience as seamless as possible we provide month-to-month leases, extended access hours, free packing and storing consultation, moving and packing supplies on site, and no-cost email billing. Experience the Safeguard Service difference; reserve a unit today.
