Terms and Conditions
Our Commitment to Privacy
We respect the privacy of your information. We provide this explanation about our online information practices as a show of our commitment to protect your privacy.
We use the information we collect about you to provide you with information on space availability and rental rates to assist you in making a reservation, renting a unit or purchasing merchandise.
We may trade, sell, or rent, or share or in any other way use personally-identifying information collected during your use of our Web site with trustworthy third parties without your permission.
The Information We Collect
At the time you make a purchase request, we need to collect and store your name, telephone number, e-mail address, mailing address, dates of requested service and your credit card number. Credit card numbers are required for confirmed rentals and merchandise purchases only. The customer information we collect is categorized as follows:
Application Information--information that you provide to us through our Web site and through other means. Examples include your physical address, zip code and phone number.
Transaction and Experience Information--information about your transactions with us, as well as information about our communications with you. Examples include your account history, requests for information and our responses.
Information from Outside Sources--information from outside sources regarding your credit, background and other relationships. Examples include your employment history and public record information.
We need this information to provide and to authorize our retail partners and service providers to provide goods and services that you request and to let you know of additional goods and services about which you might be interested. We also use this information to customize your experience using our Web site.
We may ask you for personally-identifying information at other times, such as if you enter into a promotion, post a classified ad, communicate with us, or complete a survey. If you opt-in to receive information regarding a promotion, you give us your permission to share your name and e-mail address with the third party offering the promotion.
In addition, we automatically gather general statistical information about our Web site and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, etc., but in doing so we do not reference you by individual name, e-mail address, home address, or telephone number. We use this data in the aggregate to determine how much our customers use parts of our site so we can improve our site. We may provide this statistical information to third parties, but when we do so we do not provide personally-identifying information without your permission.
If you obtain goods or services provided by one of our retail partners or service providers, we may exchange with the vendor personally-identified information about you for purposes of your transaction.
The Way We Use Information
We use your personally-identifying information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site's content, layout, and services.
We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new services and promotions. We may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our service for you.
We use your e-mail address, your mailing address, and phone number to contact you regarding administrative notices, new product offerings and communications relevant to your use of the site.
If you place a request for products or services, we use information to ship your order; if the products or services are from a retail partner, we may provide your relevant information to that retailer for purposes of the transaction. If you establish a credit account with us or our providers, we collect additional information, including billing information, credit card number and expiration date, and tracking information from checks or money orders.
We may also use information to resolve disputes, investigate problems, or enforce our User Agreement. At times, we may review status or activity of multiple users to do so. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.
We use your IP address to help diagnose problems with our server, to manage our Web site and to enhance our site based on the usage pattern data we receive.
We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information.
This site has security measures in place to protect the loss, misuse or alteration of the information under our control. Any personal information is maintained within a secure Windows Server environment.
Your account information and profile are password-protected. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Remember to sign out of your account and close your browser window when you have finished your session. This is to help ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place where others may have access to it.
Whenever you voluntarily disclose personal information online--for example on message boards, through e-mail or in chat areas--that information can be collected and used by others.
No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.
How You Can Update, Correct or Delete Your Information
You can access the information that we collect online and maintain through normal updating methods. To update, correct or delete this information, you can contact (877) 779-6900. Your account can be deleted or deactivated, but doing so will result in your not being able to access member services.
During the normal course of doing business, we will continue to share your information among our business units, our affiliates and unaffiliated third parties as necessary in order to fill any orders you place with us.
Children Under 13
Third Party Practices
Changes to Our Policy
By using our Web site, you consent to the collection and use of this information in the manner we describe.